These General Conditions of Use (hereinafter the "Conditions of Use") regulate the use of the website www.qbe-e.com (hereinafter the "Website") owned by JUSTA GUILLEN PACHECO DESING & ART SLU (hereinafter "Qbe-e by Justa Guillen") as well as the purchase of products and procurement of services offered through the website.
Qbe-e.com is a web platform focused on the online marketing of Products and Services offered by JUSTA GUILLEN PACHECO DESING & ART SLU, a Spanish company, domiciled at Madrid and registered with the Business Registry of Madrid, in Volume 31453, Folio 71, entry 1, Page M566143.
Upon acceptance of these Conditions of Use, the user agrees to the inclusion of his/her personal data to the "WEB CUSTOMERS FILE" of the aforementioned company. The processing of such files will be performed according to the provisions of the Privacy and Data Protection Policy.
All the users who access the Website must be older than 16 and with enough legal capacity to execute contracts.
Qbe-e by Justa Guillen operates through this Website, both in Spain and abroad.
Any amendment to these Conditions of Use will be notified to the customers of the Website and accepting them will be a compulsory requirement for users who wish to purchase products. Notwithstanding the above, the amendments will not be applied to orders pending delivery that have already been approved and confirmed.
The fact that "Qbe-e by Justa Guillen" fails to exercise any of these Conditions of Use will not be interpreted as or entail a waiver thereof in the future or in the past.
According to the provisions of Act 47/2002 of 15 January amending Act 7/1996 on Retail Trade Management, and of Act 34/2002 of 11 July on Information Society and E-Commerce Services, the Customer, before placing an order, is entitled to know the main characteristics of the Products he/she wishes to purchase.
All the orders placed by a customer will be subject to the availability of the relevant product. In case the product comprised several products and some of those were not available, the price of the products not supplied will be reimbursed to the customer using the same payment method used by the customer. If none of the products included in the order were available, the customer will be duly informed in the email address provided when signing up to the Website and, in case the amount of the order was already paid, it will be reimbursed to him/her in full or, if it had not been paid yet, no amount whatsoever will be charged, thus cancelling the purchase by virtue of this termination clause, none of the parties being entitled to any compensation whatsoever for any breach of contract, resulting damage or loss of earnings.
"Qbe-e by Justa Guillen" reserves the right to remove and/or change any product of the Website at any time and it will not be held liable for any error due to any technical malfunction of the Customer's Internet connection service.
It is mandatory to sign up in the Website in order to place an order. To do so, users must fill in the fields in the form and follow the instructions shown on the screen.
The data entered by the customer, personal and non-transferable, will be included in a database and used to process the relevant order and other orders the customer might place in the future, as well as to send information on offers and services by email.
In order to proceed to purchasing the products you must:
All Product prices are shown in Euros and include VAT and other applicable taxes. Product prices include shipping and delivery costs within the Iberian Peninsula and Balearic Islands, but not to the Canary Islands, Andorra, Ceuta, Gibraltar, Melilla and the rest of Europe and the world. Custom fees and other tariffs, if any, will be at the expense of the customer.
The price of the products will be the ones shown on the web page and may be modified by "Qbe-e by Justa Guillen" at any time. Modifications in the price of products will not affect the amount of confirmed orders.
Customers may pay their orders and shipping costs, if any, by: credit card, Paypal and/or bank transfer.
If the method chosen is a credit card, the payment will be carried out through the payment platform of Bankinter. This payment method meets the secure e-commerce standards adopted by international Visa and MasterCard card brands with the aim of guaranteeing the identity of the purchaser.
In order for customers to purchase with a credit card using this system, the bank issuing the credit card must accept payments through "Secure Purchasing". Thus, if a customer is having problems with the purchase, he/she must contact his/her bank. Once the customer has decided which products to buy and has completed all purchase steps, the web page will direct him/her to the payment gateway. If the customer is duly identified and the purchase verified, the operation will be processed safely.
The customer will then be redirected back to the Website. For each order placed by a customer on the web page, provided the payment thereof is confirmed, "Qbe-e by Justa Guillen" will issue an invoice with the details provided by the customer indicating all the products sent, their price and shipping costs, if any. These invoices may be downloaded from the customer's account on the web. "Qbe-e by Justa Guillen" will not have access to confidential information related to payment methods at any time. Therefore, bank details will be requested to customers for every new order placed.
Paying the purchases with PayPal has no additional cost and offers the security measures of this system; as a purchaser you will not have to pay any surcharge unless you require a currency exchange, in which case a retail exchange rate will be applied. For further information, please check the conditions of use for this system at www.paypal.com.
Orders will be shipped from Monday to Friday, except for local and national bank holidays.
The ordinary deadline for deliveries will be from 2 to 7 working days from the day following the confirmation of the order. "Qbe-e by Justa Guillen" will not be responsible for unforeseen delays due to logistical or force majeure reasons. In case the customer was not present at the address provided for delivery or if the delivery could not be completed for other reasons, the relevant private carrier will contact the customer in order to establish an alternative delivery date. In the purchase form, the Customer will be asked to provide a shipping address for delivery within ordinary working hours. "Qbe-e by Justa Guillen" will not be responsible for mistakes made in deliveries if the address provided by the Customer was incorrect or if necessary details were omitted. No deliveries will be made to P.O. Box addresses.Shipping costs will be as follows:
For the purpose of monitoring orders, customers may enter a tracking number on the web page of our logistics provider and may also receive a confirmation and tracking text message or an e-mail by entering the tracking number along with the email address where he/she wishes to receive the confirmation.
If after receiving an order the Customer is not satisfied, he/she will have a term of fifteen (15) days from the date the order is received to exercise his/her right to return the products. In order to do that, he/she must send an email to firstname.lastname@example.org stating "return" in the subject line, indicating the order number, the product to be returned and enclosing the relevant purchase invoice. "Qbe-e by Justa Guillen" guarantees a full refund of the product through a deposit in the bank account provided by the customer. Products may be returned by ordinary mail or through a carrier, at the expense of the customer, who must guarantee that products arrive in perfect condition to our warehouse. "Qbe-e by Justa Guillen" will not accept returns delivered with unpaid postage under any circumstances. No returns for orders will be accepted after the above mentioned fifteen (15) days have lapsed. Products must be in perfect condition, in their original packaging and unused, with every label and accessory included, as applicable. Once the goods are received at our warehouse and after checking the condition thereof, the relevant amount will be refunded through the same payment method used by the customer or to the specified bank account. Products which are not in the same condition in which the customer received them will not be refunded and returns that have not been previously notified will not be accepted. In case certain products could not be changed or returned (except in case of flaw), this will be expressly stated upon purchase. The refund of the price of products will be performed within 30 days from the day the return was received through a deposit in the bank account provided by the customer. The right to return will not be applicable to those products that, for hygiene reasons or other circumstances provided for by law, may not be returned, except in case of flaws or blemishes.Cancellation of Orders.
In case "Qbe-e by Justa Guillen" receives the cancellation request for an order before the product is shipped, no amounts will be charged to the Customer. If "Qbe-e by Justa Guillen" receives the cancellation request after the order has been shipped, the customer will bear the shipping costs, if any, as well as any return expenses.Returns of Faulty Products
In case any product was damaged during transport or in case any product had any flaw, the customer must contact "Qbe-e by Justa Guillen" without delay at the following email address: email@example.com. "Qbe-e by Justa Guillen" will bear all the expenses related to the collection of the product(s) and subsequent delivery of (a) new product(s) provided that, once the Quality Department has check it/them, the existence of damages or flaws is confirmed. The return or replacement of the product will be performed as soon as possible and, in any case, within the 30 days following the date in which "Qbe-e by Justa Guillen" had sent an email to the customer confirming the return or replacement of the product was underway. In case the product could not be replaced for an identical one, "Qbe-e by Justa Guillen" will reimburse the full amount paid by the customer, including the shipping costs charged, if any. Refunds will be processed by means of a deposit in the bank account provided by the customer.
Without prejudice to the provisions of applicable regulations, the liability of "Qbe-e by Justa Guillen" as regards purchased products and its mediation in the sale of services through this Website will be limited to the price of acquisition of such products.
"Qbe-e by Justa Guillen" does not undertake any liability whatsoever for the following, without limitation:
"Qbe-e by Justa Guillen" undertakes to solve the problems that might arise on the Website.
In any case, accepting the Conditions of Use will be a mandatory prior requirement for the purchase or procurement of any Product or Service through the Website.
With the aim of enhancing the service offered, by identifying users at the shortest possible delay, "Qbe-e by Justa Guillen" will use "cookies".
Users may configure their browser in order to install a cookie on their hard drive or to reject all or some of the cookies.
These Conditions of Use are governed by the Spanish law.
In case of conflict or disagreement resulting from the purchase of Products and/or Services through the Website and/or from these Conditions of Use, as well as for solving any such conflict, the parties agree to submit themselves to the competent Courts and Tribunals.